![]() Back up your photos and videos to Microsoft OneDrive. To save photos and videos attached to text messages, open Messages, and then manually save the photos and videos that are attached. Make sure you back up your photos and videos. For more background info, see Back up or restore your data on your Android device on the Android Help site.īack up your photos. This lets you restore your info from the backup later if you set up your Surface Duo again or set up a different Android device. Make sure Back up to Google Drive is turned on, then tap Back up now. To get started, open Settings, then tap System > Backup. Back up data and settings from your Surface Duo to your Google Account. Before your reset your Surface Duoīack up device data and settings. How do you recover your account? Have you ever failed to recover your Android password? Share your comment in the section below.When you do a factory reset, it will erase all the data and apps on your Surface Duo. You’ll either get a new code via email, a text message, or a voice message. ![]() Instead try to retrieve the password from the Google account, as there’s definitely a way to do it. If you can’t access your home screen, you can’t back up the files, which means you’ll probably lose important data in the process. Use Factory Reset As a Last ResortĪs said, a factory reset is not the best way to retrieve your password. Once you access the lock screen, you can tap the ‘Forgot password (or pattern, or key)’ and follow the instructions to retrieve and restart the password in your email. Instead, you can try to retrieve the password from your Google account. The wiping of your data can cause some unexpected data loss (if you haven’t backed up everything you wanted), and you may need to wait some time to access your phone. Try to Retrieve the Password FirstĪlthough it can be the most effective, returning your phone to its primary version may not be the best solution. You may have to wait for three days for the feature to end. You need to keep in mind that wiping out your phone may not solve your ‘lost password’ issue right away. This technology will prevent anyone who finds your phone to use it or sell it, and it gives you time to recover try and recover the phone and change your Android account.Īlso, if you remove or change your Google account password, it won’t allow you to perform a factory reset for 42 hours. The most recent Android versions have a built-in security technology called ‘the anti-theft protection.’ With this feature, if you return your device to its default version you won’t be able to access the home screen unless you know the last Android’s passcode. After this, you should be able to access the home screen without a password, and you can set another one in the ‘Settings’ menu. This will remove all the data, including the account data. Highlight the ‘wipe data/factory reset’ option.Use the Volume Up or Down keys to navigate the menu.Once you’ve accessed the recovery mode, you should follow these instructions: You’ll know you’ve accessed the recovery mode when you see a dark screen with a green Android avatar laying on his back. If you can’t access recovery mode using the mentioned key, look for your model’s combination online. Other manufacturers may have different key combinations. However, different Android devices have a different key combination to access the recovery mode.įor example, a Samsung phone enters the recovery mode by holding the Volume Down and Power Key at the same time. Then instead of using only the power button to turn it on, you should hold additional keys. So if you don’t back up important files, you’ll lose them for good.įirst, you should turn off your phone. Before proceeding, keep in mind that all your data will be wiped out. However, if you can’t access the home screen, you’ll need to access the recovery mode. There are two ways to factory reset your phone. ![]() If there’s no other way to restore your Android account, you will need to perform a factory reset. But sometimes even these alternate methods aren’t enough. However, Google included alternate methods of retrieving the account passcode in case something like this happens. The passcode is connected to your Android account, and it protects the account data in case your phone gets lost or stolen. If you ever lose your Android passcode, you won’t be able to access your device’s home screen. How To Factory Reset Android After Losing Your Password
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